FAQs

ABOUT ANDINA OUTDOORS

Yes, they really are.

We are based in the city of Arequipa, South Peru, in the Western mountain range of the Central Andes. Our proximity to the mountains is the perfect testing ground to make the best all-weather premium socks, accessories and apparel.


Yes, we do! Andina Outdoors comply with getting where you go!


Use this text to answer questions in as much detail as possible for your customers.


Use this text to answer questions in as much detail as possible for your customers.


Use this text to answer questions in as much detail as possible for your customers.


Our Ultra-Lights and Lights are the thinnest, lightest socks we make, and we have them in most of our categories.


The thickest, warmest socks we have are our Men’s and Women’s Hike/Trek Mountaineering Socks. These are over-the-calf socks and provide extra cushioning for the entire foot and leg.

The Mountaineering Sock is 30% thicker than our standard cushion socks


Yes, we do. Visit our Zero Pressure Socks if you need something loose and relaxed.


We do! However, the application process is closed as this time. Please check back in the future or contact us


Learn how to wash wool socks & help reduce your environmental impact

Machine wash in cold water on gentle cycle with socks inside-out. Do not bleach. Tumble dry on low. Do not dry clean.


Wash Less
Our Technikalpaca® apparel is odor-resistant and typically can be worn for multiple activities without washing.

Machine Wash
Cold water is more gentle on garments and uses less energy.

Lay Flat to Dry
Technikalpaca® apparel doesn’t take long to air dry and laying it flat helps retain garment shape.


While you can tumble-dry most of our Alpaca, we recommend air-drying to reduce your environmental impact and further extend the life of each product.

Dry your wool clothes by laying them flat (hanging wet wool may distort the shape).

If you prefer the dryer, tumble-dry on low setting. And, as always, check the care label. A few of our products still shouldn’t be dried in the dryer.


We don’t advise it. Using softeners will coat the merino fibers and reduce their natural ability to breathe and regulate moisture and temperature.


Sometimes. Be sure to check the tag on the individual item. Most wool clothes can be dry-cleaned, but keep in mind that dry cleaning reduces the lifespan of any garment.


With proper care and storage, our durable wool socks and clothing enjoy a long life.

1. Make sure they’re clean
Moths are attracted to body and food smells left in the fibers after wearing.

2. Store socks flat, not rolled into balls

Balling up socks can distort the shape. We recommend storing sweaters flat, too.

3. Use vacuum-packed bags or boxes
This helps protect your clothes, keeping them in tip-top condition. If your wool clothes are in storage for a year or more, it’s a good idea to let them air out for a bit before re-packing for storage.

4. Include some cedar
The heartwood of cedar helps keep out moths and other creatures that potentially harm your hibernating clothes.


No – chlorine will destroy merino wool fibers, so please keep it away from your icebreaker.


Items made of 100% wool can be ironed on a low setting.

It’s best to turn the item inside out. Apparel made from a blend of wool and synthetic fibers shouldn’t be ironed.

We recommend steaming them to get out any wrinkles - you can even put those garments on a hanger in the bathroom while you shower.

Be sure to check the care instructions tag on each garment.


other care tips

Pilling is a natural process that can occur when shorter fibers are working their way to the surface of the fabric.

The best way to avoid pilling is to wash your new icebreaker garment within three wears


The natural ability of alpaca fibers to absorb and release moisture helps to keep your Andina Outdoors odor-free.

The fibers work this way in our garments the same as they do in the sheep that supply our wool.

We strongly recommend that you only wash your garments on a normal cool or warm wash cycle with regular washing powder.

Hand washing can enable a residual build-up of perspiration which could contribute to an odor problem.

The fibers work this way in our garments the same as they do in the sheep that supply our merino. We strongly recommend that you only wash your garments on a normal cool or warm wash cycle with regular washing powder.
Hand washing can enable a residual build-up of perspiration which could contribute to an odor problem.


Our socks are preshrunk. They are a snug fit and should be fitted according to your shoe size. You can find our sizing guides on each sock page.


Information of your order

First, check your spam! If it’s still not there, contact us at any time!


We guarantee ANDINA OUTDOORS to be the world’s most comfortable & best performing alpaca socks, accessories & clothing.
If you’re not completely satisfied with your product, return it within 90 days using the instructions below and we’ll be happy to replace or refund it.

If you purchased your icebreaker from andinaoutdoors.com, please contact us [email protected] for return instructions & mailing address.

If you purchased your Andina Outdoors from a local retailer or one of our Andina Outdoors Experience Labs, please return your product directly to them.

Contact us with any questions or issues.


We unconditionally guarantee our socks for life.
If they’re not the most comfortable, durable, best fitting socks you’ve ever worn, return them for another pair.
In return we ask that you submit any warranty claims in the country from which they were purchased. If you are unable to do so, we’re happy to work with you directly to process your claim. Please keep in mind, however, that in cases such as these we would need you to take responsibility for all international shipping-related costs.


While it’s pretty comprehensive, our guarantee does not cover sock loss and we don’t sell single socks. Our guarantee applies to socks that have not met expectations relating to comfort, durability and fit.